What could the EQA visit involve?

These are the TQUK guidelines:

When a TQUK External Verifier arranges a visit with an approved centre, they will be request to see documentation that will provide TQUK with the following;
1. Evidence that assessors, trainers and internal verifiers have the correct qualifications and experience to
meet the assessment strategy for the qualification
2. Evidence of continuous professional development (CPD) for assessors, trainers and internal verifiers and
appropriate records
3. Evidence of valid claims for exemptions and/or RPL (recognition of prior learning)
4. Evidence that assessments are structured effectively
5. Evidence of assessment instruments, evidence, tasks and assessment methods (e.g. learner portfolio or
other evidence or assessment conditions) to ensure they are appropriate
6. Evidence that assessors are taking part in standardisation activities
7. Evidence that the TQUK Centre is complying with policies and procedures the assessment decisions of all
assessors
8. All assessment locations to ensure standards are being consistently applied
9. Internal quality assurance and assessment records including feedback to assessor
10. Learner registration and claim records for units and qualifications
11. Internal quality assurance strategy and sampling records
12. Details of any appeals, complaints, reasonable adjustments or special considerations
13. Evidence that the centre has arrangements to prevent and investigate instances of malpractice and
maladministration and that these are being applied and monitored appropriately

When an IQA is undertaking internal quality assurance activities within a centre, they should aim to collate
information from the list above.

When a centre is devising a sampling strategy, it should involve not only the inspection of assessment evidence, but also meetings with IQAs, assessors and learners.

Whatever the sample used, it must be sufficient for the TQUK EQA to:-
1. Confirm the consistency and authenticity of assessment decisions
2. Confirm the validity of claims for certification and authenticity of learners’ evidence
3. Provide evidence to support their conclusions
4. If the sample shows that a centre is not applying the required standards, the TQUK EQA will:
5. Identify and record the specific area of concern in their EQA report
6. Feedback immediately to the IQA and/or the centre representative and request a further sample to
ascertain the extent of the non-compliance
7. Develop appropriate actions for the centre